Appeals Process

If SCP has immobilised your vehicle and you have paid a Vehicle Release Fee (VRF) and you wish to appeal, then you have the right to make a representation against the VRF.

To appeal please fill out the form below, detailing the reason/s you think your immobilisation was unjust, attaching any supporting photos or evidence. You may also post your appeal in writing to the following address - Smart City Parking Management India Pvt Ltd, c/o Mahindra World City, Chennai, 603004, INDIA

Our internal appeals team will carefully review the case, considering all challenges and evidence before reaching a  decision within 14 days.

If you do not receive a response in that time, please phone (0091) 85 05 95 00 00 to ascertain appeal status. It is not to be assumed that an appeal is successful if no response is received. Appeals will not be accepted after 28 days.

Should you disagree with a rejection of your appeal, you will be able to write to non-for-profit regulatory body, the United Traffic and Parking Association (U.T.P.A), who will offer an independent appeals service to further adjudicate on your appeal.

The Enquiry Line: (0091) 85 05 95 00 00

SCP provides a general enquiry line for the public to call for advice regarding parking charges and other matters. Whilst SCP don’t take appeals over the phone we are able to offer advice on the steps of appeal for drivers and vehicle keepers.

Accreditation

As responsible operators in the parking management sector, we adhere to the UTPA code of practice when dealing with both our clients and members of the public. This ensures a professional and ethical provision of any services SCP provide.